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ROE Dental Laboratory has been building successful long-term partnerships with dentists since 1926. One of the reasons why we have been around for almost 100 years is because we believe in providing exceptional customer service. This approach is directed and fueled through a commitment to our Mission and Core Values. Below are a series of videos from customer-facing departments with ROE.

Listen to their determined focus on providing exceptional customer service to our clients.

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Many companies talk about giving great customer service – we can prove it. Below is a brief summary of some of the internal metrics we review frequently to ensure that we maintain our customer service focus.

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Success is when a case leaves the lab on time.

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The percent of cases successfully created without need for remake.

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Average response time in seconds to a customer service phone call.

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Stopwatch 3.7 seconds

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